Refund policy

RETURN & REFUND POLICY – AURABAGS SHOP
Last updated: October 29, 2026

Thank you for shopping at AURABAGS SHOP (www.aurabags.ca, aurabags.ca, aurabagsshop.com, www.aurabagsshop.com, aurabags.de, www.aurabags.de, aurabags.co.uk, www.aurabags.co.uk, and aurabags.nl, www.aurabags.nl).

AURABAGS SHOP operates through multiple internet domains and country-specific websites, including but not limited to:

  • www.aurabags.ca
  • aurabags.ca
  • www.aurabagsshop.eu
  • aurabagsshop.eu
  • www.aurabagsshop.com
  • aurabagsshop.com
  • www.aurabags.de
  • aurabags.de
  • www.aurabagsshop.us
  • aurabagsshop.us
  • www.aurabags.asia
  • aurabags.asia
  • www.aurabags.website
  • aurabags.website
  • www.aurabagsshop.site
  • aurabagsshop.online
  • www.aurabagsstore.site
  • aurabagsstore.site
  • www.aurabagsshops.website
  • aurabagsshops.website
  • www.aurabagsshop.online
  • aurabagsshop.site
  • www.aurabags.co.uk
  • aurabags.co.uk
  • www.aurabags.nl
  • aurabags.nl

All such domains, websites, subdomains, localized storefronts, future country-specific domains, and related online services are owned, operated, licensed, or controlled by AURABAGS SHOP. References to "AURABAGS SHOP," "we," "our," or "us" throughout this website and related legal policies shall apply to all current and future domains, websites, online stores, mobile applications, social media pages, marketplaces, and digital services operated under the AURABAGS SHOP brand.

All products are fulfilled through our fulfillment partners — Printify, Shopify Collective, CJDropshipping and other third-party suppliers.

At AURABAGS SHOP, we work with multiple suppliers including Shopify Collective vendors and Printify partners to bring you high-quality bags, accessories, home décor, furniture, and apparel. Because most products are custom-printed or fulfilled by third-party suppliers, we do not accept returns or exchanges unless the item is defective or damaged.


✅ What We Accept
We will consider a return or replacement only if:

 • Your item arrives defective
• Your item arrives damaged during shipping
• The wrong item, size, or color is delivered


📸 How to Request a Return or Replacement
To start a return claim, please:


* Contact us within 14 days of delivery.
* Send an email to: support@aurabags.ca
* Include the following in your message:
* Order number
* Clear photos of the defect or damage
* Screenshot of the packaging and item received
* Description of the issue
Once we receive your request, we will review it and contact the supplier on your behalf.


🔁 Supplier Approval Required
Because products are fulfilled by different vendors (Shopify Collective, third party Suppliers, Cjdropshipping & Printify), all return claims must be approved by the supplier before a replacement or refund is issued.


⏳ Please allow up to 7–14 business days for review and response from the supplier.


📦 What Happens Next
• If the supplier approves your claim, we will process a replacement or refund as applicable.
• If the supplier denies the claim, we will notify you with the explanation.

Where a refund is approved instead of a replacement, it is issued to your original payment method. After we process it, please allow 5–10 business days for your bank or card provider to post the refund.

If your claim is approved, we will resend the correct item. For some products, you may keep the defective item — we will let you know in our reply if a return shipment is needed.

If a return shipment is needed, the return shipping cost is the customer's responsibility.


❌ What We Do NOT Accept
• Returns for buyer’s remorse
• Change of mind
• Incorrect size/color ordered
• Items used, washed, or worn (unless defective)

ORDER CANCELLATION
Need to cancel? Contact us at support@aurabags.ca as soon as possible after placing your order. If your order has not yet been processed or shipped by the supplier, we will cancel it and issue a full refund to your original payment method. Once an order has shipped, it can no longer be cancelled, and this Return & Refund Policy applies instead.

LOST PACKAGES
If a package is lost in transit, please contact us so we can assist with a replacement or refund based on carrier confirmation.

CONTACT INFORMATION
To reach AURABAGS SHOP, visit our website at www.aurabags.ca and use any of the following:
- Our Contact Form on the website
- Website Chat for instant assistance
- Email us directly at support@aurabags.ca
We’re happy to assist you with any questions, concerns, or feedback.

AURABAGS SHOP is a Canadian online store offering curated bags, accessories, home décor, and apparel from top Worldwide suppliers. We ship to Canada, the United States, and internationally.